77juya's Privacy Policy

77juya is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy document describes how 77juya collects your personal information, the purposes for which it is used, who it may be shared with, and what measures we take to protect your information.

By visiting our website (77juya.cam) or registering on our platform, you are considered to have given your consent to the terms of this privacy policy. We may update this policy from time to time, so you are advised to review it regularly. We will notify you in a timely manner of any significant changes to the policy.

This privacy policy applies only to the 77juya platform. Third-party websites or services follow their own privacy policies, for which 77juya is not responsible.

77juya collects the following types of information to properly operate its services. Each piece of information is collected for a specific purpose, and no information beyond what is necessary is collected.

2.1 Personal Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address and nationality
• National ID card or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Login credentials (username and password — stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Date, time, and session duration of site visits
• Pages visited, links clicked, and navigation patterns
• Referral source (how you arrived at our site)

2.3 Transaction and Gaming History

• Deposit and withdrawal history and amounts
• List of games played, bet amounts, and results
• Bonus claims and usage details
• Customer support contact history

77juya uses your information only for specific, legitimate, and relevant purposes. We never process your information unnecessarily.

• Account Management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To confirm age and identity for fraud prevention and regulatory compliance.
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: To properly respond to your questions, complaints, and requests.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Security: To prevent fraudulent activity, money laundering, and unauthorized access.
• Communication: To inform you of important updates, service changes, and promotional information.
• Responsible Gaming: To monitor gaming behavior and provide support to players experiencing problems.

77juya never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Our payment gateway partners (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, Spribe, JILI), and technology infrastructure providers may receive only the information necessary to perform specific services. They may not use this information for any other purpose.

4.2 Legal Obligations

It is our legal duty to provide information to relevant authorities in accordance with applicable laws of Bangladesh, proper court orders, or in cases involving financial crime investigations.

4.3 Business Transfer

In the event of a business merger, acquisition, or asset sale, your information may be transferred. However, the terms of this policy will remain in effect and you will be notified in advance.

77juya uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site, such as keeping your login session active, security verification, and remembering language preferences. Declining them will prevent you from using many features of the site.

5.2 Functional Cookies

Used to remember your preferences, settings, and gaming history. These make your experience on the site more personalized.

5.3 Analytics Cookies

Used to understand which pages are visited most, where issues exist, and so on. This information is completely anonymous and is used only to improve our services.

You can change cookie management settings in your browser. Keep in mind that disabling all cookies may cause some site features to not work properly.

77juya applies industry-standard technical and organizational security measures to protect your personal information.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by high-level encryption.
• Database Encryption: Stored sensitive information, especially passwords and financial data, is kept in encrypted form.
• Access Control: Only authorized staff can access user information for specific, necessary purposes.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
• Two-Factor Authentication: A two-step verification system is available for added security.
• Firewall and Intrusion Detection: Active security layers to prevent unauthorized access and cyber attacks.

As a user of the 77juya platform, you have the following rights over your own personal information. Contact us to exercise these rights.

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a copy of your information within 30 business days.

7.2 Right to Rectification

You have the right to request correction of any information that is inaccurate or incomplete. Most information can be updated directly from your account profile.

7.3 Right to Erasure

In certain circumstances, you may close your account and request deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. You may unsubscribe from promotional emails or messages at any time.

7.5 Right to Data Portability

You may request your account data in a standard, machine-readable format.

77juya retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Active Account: All information is retained while the account remains active.
• Closed Account: Certain information is retained even after account closure to meet legal obligations.
• Financial Transaction Records: Long-term retention applies in accordance with anti-money laundering regulations.
• Customer Support Communications: Retained for a relevant period to ensure quality of support.
• Anonymous Analytics Data: May be retained long-term for statistical purposes without being linked to a specific individual.

Once the retention period ends, we securely delete your information or modify it so that it can no longer be linked to any specific individual.

77juya strictly operates for adults aged 21 and above only. We never knowingly collect any information from minors.

Age verification is mandatory during the registration process. If we learn that someone has created an account using false information and is under 21, that account will be closed immediately and all associated information will be deleted. Our terms and conditions apply regarding any refund of deposits.

77juya reserves the right to review and update this privacy policy from time to time. The policy may be changed to keep pace with changes in technology, the legal environment, or our services.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the site.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the site after changes are made will be considered acceptance of the new policy. If you do not agree to the new policy, you may close your account. Any transactions completed before the changes will remain subject to the previous policy.

If you have any questions or concerns about this privacy policy, or wish to exercise any of your rights regarding your information, please contact us. Our data protection team will process your request as quickly as possible.

We take all information-related requests seriously and commit to responding within the applicable timeframe. If a complaint is not resolved to your satisfaction, you may file a complaint with the relevant regulatory authority.